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Chat Help Guide

Getting In the Chat Rooms
This page is intended to help you get inside Out In Denver Chat.

Why do I get an "Unable to connect" message?
How do I clear my cache?
Which web browsers enable me to access the chat rooms?
What about WebTV?
What should I be seeing?


I see an "Unable to connect" message ...

Seeing an Unable to connect to Out In Denver Chat message could mean one of several things. In most cases, if you wait a minute or two you will see a page that further explains why you are unable to connect.


How do I clear my cache?
This table contains instructions for clearing the browser cache for the more popular browsers and computer platforms. If your browser, browser release, or computer platform is not listed here it is very likely that your browser uses options similar to these to clear its cache; please consult the product documentation or online help for detailed instructions.

Netscape Navigator 3.x
Macintosh Windows 95 and NT
  • Close all browser windows
  • From the "Options" pull-down menu, select "Network Preferences..."
  • A window with several tabs will open, select "Cache"
  • Ensure you have either "Once per session" or "Every Time" selected
  • Click on "Clear Disk Cache Now" (click "OK when you're asked if you're sure)
  • Click "OK"
  • Quit out of the browser
  • Launch the browser again
  • Go to the Out In Denver chat page
  • Bookmark this page
  • Quit out of the browser
  • Restart the browser
  • Come back to this page
  • From the "Options" pull-down menu, select "Network Preferences..."
  • A window with several tabs will open; select "Cache"
  • Click on "Clear Memory Cache Now" (click "OK" when you're asked if you're sure)
  • Click on "Clear Disk Cache Now" (click "OK" when you're asked if you're sure)
  • Ensure you have either "Once per Session" or "Every Time" selected
  • Click "OK"
  • Quit out of the browser
  • Launch the browser again
  • Go to the Out In Denver chat page
Netscape Navigator 4.x
Macintosh Windows 95 and NT
  • Close all browser windows
  • From the "Edit" pull-down menu, select "Preferences..."
  • Expand the "Advanced" options by clicking on the arrow pointing to "Advanced"
  • Select "Cache"
  • Ensure you have either "Once per session" or "Every Time" selected
  • Click on "Clear Disk Cache Now" (click "OK when you're asked if you're sure)
  • Click "OK"
  • Quit out of the browser
  • Launch the browser again
  • Go to the Out In Denver chat page
  • Bookmark this page
  • Quit out of the browser
  • Restart the browser
  • Come back to this page
  • From the "Edit" pull-down menu, select "Preferences..."
  • Expand the "Advanced" options by double-clicking on it
  • Select "Cache"
  • Ensure you have either "Once per session" or "Every Time" selected
  • Click on "Clear Memory Cache" (click "OK when you're asked if you're sure)
  • Click on "Clear Disk Cache" (click "OK when you're asked if you're sure)
  • Click "OK"
  • Quit out of the browser
  • Launch the browser again
  • Go to the Out In Denver chat page
Internet Explorer 3.0 or later
Macintosh Windows 95 and NT
  • Close all browser windows
  • From the "Edit" pull-down menu, select "Preferences..."
  • A window with several tabs will open, select "Advanced"
  • Ensure you have either "Once per session" or "Always" selected
  • Click on "Empty"
  • Click "OK"
  • Quit out of the browser
  • Launch the browser again
  • Go to the Out In Denver chat page
  • Bookmark this page
  • Quit out of the browser
  • Restart the browser
  • Come back to this page
  • From the "View" pull-down menu, select "Options..."
  • A window with several tabs will open; select "Advanced"
  • Click on "Settings" in the square labeled "Temporary Internet files"
  • Ensure you have either "Every visit to the page" or "Every time you start internet Explorer" selected
  • Click on "Empty Folder" (click "Yes" when you're asked if you're sure)
  • Click "OK"
  • Click "OK" again
  • Quit out of the browser
  • Launch the browser again
  • Go to the Out In Denver chat page


Web Browsers
Although you can use any web browser to view the Out In Denver website, you need a Java-compatible browser to access our chat rooms. The WebTV browser does not currently support Java (just JavaScript which is different than Java); please visit the WebTV website for additional information or to provide feedback.

Download the latest version of either browser.

Download Netscape Now! Get Microsoft Now!

This table summarizes the Java-compatible web browsers that can be used to access Out In Denver chat rooms. This information is not all inclusive so let us know if you have additional information on these or other web browsers and/or operating environments.

Environment Vendor Release
Windows 95 Netscape
Microsoft
AOL
Navigator 3.0 or later
Internet Explorer 3.0 or later
AOL 3.0
Windows NT Netscape
Microsoft
AOL
Navigator 3.0 or later
Internet Explorer 3.0 or later
Unavailable
Macintosh
For Communicator 4.0
and AOL 3.0 or later,
you must be on a
PowerMac/PowerPC.
Netscape
Microsoft
AOL
Navigator 3.0 or later
Internet Explorer 3.0 or later
AOL 3.0 or later
Unix Netscape
Microsoft
AOL
Navigator 3.0 or later
Unavailable
Unavailable
OS/2 Warp Netscape
IBM
Microsoft
AOL
Navigator 2.02
Netscape Navigator 2.02
Unavailable
Unavailable
Windows 3.1 Netscape
Microsoft
AOL
Navigator 3.01 (Beta)
Virtual Machine for Java (Beta)
Unavailable
WebTV WebTV Unavailable

Suggestions
Here are some suggestions to help get you started.

  • Ensure you have a Java-compatible web browser.
  • Check our list of Java-compatible web browsers to ensure you have what you need.
  • Ensure your Java-compatible web browser is configured properly.
  • For Netscape Navigator users this means ensuring that the appropriate items have been checked under the [Options][Network Preferences...]Languages menu item.
  • For Internet Explorer users this means ensuring that the appropriate items have been checked under the [Edit][Preferences...]Web Content menu item.
  • If your browser is configured incorrectly you may see an "Unable to Connect" message.
  • Ensure you have the latest copy of the chat client (and other web documents).
  • For Netscape Navigator users this means having either Once Per Session or Always selected under the [Options][Network Preferences...]Cache menu item.
  • For Internet Explorer users this means having either Once per session or Always selected under the [Edit][Preferences...]Advanced menu item.
  • If you have a back-level version of the chat client you will see an "Unable to Connect" message, you need to clear your cache.
  • Give yourself a little time.
  • The Out In Denver Chat client (applet) is either 35 or 94 kilobytes in size, depending on your browser. Your download time will vary depending on your browser type and your network connection speed. Allow yourself enough time to download the entire page, graphics and applet included.


What Should I Be Seeing?
The Enter button is labeled "Out In Denver Chat", and when you move your mouse over it changes to "ENTER".


Chat House ButtonChat House Button

If you don't see the Enter button then that means you don't have a Java-compatible browser; in that case you might see this message:

Sorry, but your Web browser is not Java-compatible. Please see our getting started page for more information. After you've upgraded your software, come back to Out In Denver. There's a party going on inside!

After you have clicked on the Enter button you will see a message that you are "Entering Out In Denver..." and then the main chat window will open. Among other things, the main chat window lists the rooms available and includes an area for you to enter your name and an optional profile, and a button to press to enter the room you have selected.

If you're not seeing what you expect to be seeing, please let us know. And please include your operating system, web browser vendor, release of the web browser, and a detailed description of your problem.

Comments? Questions? Suggestions?
We'd like to hear from you. Let us know if you have comments, questions, or suggestions.

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